Patient Rights & Responsibilities

Patient Rights and Responsibilities

As a patient at Atlantic General Hospital and Health System, you have the right to:

  • Flexible open visitation (may be limited due to Justified Clinical Restrictions)
  • Know that the hospital does not restrict, limit or otherwise deny visitation privileges on the basis of age, race, color, national
    origin, religion, sex, gender identity or expression, language, sexual orientation, disability, or socio-economic status.
  • Calls and visits from spouse, domestic partner, family members and friends, or any other Individuals as designated by patient.
  • Ability to withdraw or deny consent to calls and visitors at any time.
  • Care that respects your values and beliefs.
  • Privacy and security in clean, safe surroundings.
  • Timely response to your requests and questions.
  • Assessment, management and treatment of pain.
  • Know the names of everyone caring for you including which practitioner is managing your care.
  • Information that you can understand about your care and ongoing health needs.
  • An interpreter, if you do not speak English or use sign language, or other forms of communication.
  • Be informed by your doctor before you consent to any procedure or treatment.
  • Be told of all outcomes, including any that were unexpected.
  • Refuse treatment and be informed of the consequences of your refusal.
  • Agree or refuse to take part in any study or experiment related to your care.
  • Participate in developing a plan of care.
  • Be told in advance when transfers to another level of care is needed.
  • Make an advance directive, living will, and/or a durable medical power of attorney and have these decisions honored.
  • Appeal early discharge.
  • Have someone you choose make decisions for you if you cannot.
  • Access to protective services.
  • An itemized copy of your bill.
  • Secure, confidential handling of all information about your care.
  • Review and obtain a copy of your medical record.
  • Information on how to voice a concern or complaint.
  • A written copy of your rights.
  • Have family and your physician notified of your admission.
  • Freedom from physical or mental abuse, neglect, harassment, and corporal punishment.
  • Be free of restraint unless clinically appropriate to prevent harm to you and to others.

The primary care medical home respects the patient's rights and provides the patient the opportunity to do the following:

  • Obtain care from other clinicians of the patient's choosing within the primary care medical home.
  • Seek a second opinion from other clinicians of the patient's choosing.
  • Seek specialty care.

We ask that you help us by:

  • Providing accurate information about your past health care and medications, including over-the-counter medications.
  • Providing a copy of your Advance Directive.
  • Asking questions if there are any things you do not understand.
  • Following the plan of care.
  • Following hospital rules/be in control of your behavior.
  • Showing respect and consideration for others.
  • Meeting financial obligations.
  • Participating in your coordination of care through your patient portal.
  • Selecting a capable caregiver for discharge planning.

Atlantic General Hospital & Health System is committed to providing you with the highest quality of care and excellent customer service. We encourage you to voice any concerns or comments you have regarding your care. Your caregiver will help you with any issues that can be addressed promptly.

We are always interested in improving. If you have questions, comments or concerns, you are welcome to contact:

Atlantic General Hospital Patient and Family Relations
From any patient’s room dial “0” and ask for Patients and Family Relations during the hours of 8:30 am and 4:30 pm (M-F), or the Charge Nurse after hours & on the weekend. Or, after you are discharged, call (410) 629-1500.

You may also contact these agencies:

Office of Health Care Quality
1 (877) 402-8218
http://dhmh.maryland.gov/ohcq/Pages/home.aspx

The Joint Commission
Call: Joint Commission Accreditation Safety Line at 1 (800) 994-6610
Website: Use the “Report a Patient Safety Event” link in the “ Action Center” on the home page of the website at www.jointcommission.org.
Fax: (630) 792-5636
Mail:
The Office of Quality & Patient Safety (OQPS)
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrance, Illinois 60181