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FAQs - FollowMyHealth Patient Portal

What is a patient portal?

A patient portal gives you access to portions of your medical records online through a secure website. With the FollowMyHealth (FMH) Patient Portal, you can review current lists of allergies and medications, read medical summaries, review test results, send and receive messages with your provider's office, and request appointments and medication refills.

How do I sign up?

You can request access to your medical records the next time you are at your provider's office. Or you can email our support desk at patientportal@atlanticgeneral.org. We will send a secure invitation to sign up for the FollowMyHealth (FMH) Portal to the email address we have on file for you. The email will include the steps you need to follow to complete registration for the portal.

How do I log into FollowMyHealth?

During the registration process, you’ll need to create a FollowMyHealth login and password. Once you have registered, your account will be active and you can access your account in following ways:

During the registration process, you’ll need to create a FollowMyHealth login and password. Once you have registered, your account will be active and you can access your account in following ways:

–or–

Who do I contact if I need technical support?

If you need help using the FMH Portal, you can contact FMH technical support at support@followmyhealth.com or 888-670-9775. If you need to request an account or can't find certain health information in your portal, you can contact the support desk at Atlantic General Hospital at patientportal@atlanticgeneral.org or 410-629-6424.

When can I see my test results in the FMH Portal?

The results from lab testing or imaging can be viewed on the FMH portal after your provider has reviewed them. Results are not released automatically. Care summaries are available within 48 hours of your visit.

Some of my health and demographic information on the FMH Portal is not correct. What should I do?

The clinical information in the portal comes directly from the PERKS electronic medical record. Please contact your provider's office to ask that they correct the inaccurate information, or discuss it during your next appointment. Your health information is reviewed and updated during each visit. You can update your patient demographic information on the FMH Portal, but this information does not flow into the PERKS electronic medical record at your provider's office automatically. It's important that you discuss this information with your provider as well.

How to I schedule a video visit with my provider?

Call the office as your normally would to schedule an appointment with your provider and explain the reason you need to be seen. Check our list of participating providers here.

If it is appropriate for your health concern, the receptionist will schedule the video visit at that time. (Depending upon your issue, there may be times when your provider will need to see you in person.)

Below are step-by-step instructions on how to start your video visits using FollowMyHealth from either a web browser (desktop) or from the app on a mobile device:

If I send a message to my provider's office, when can I expect a reply?

Your provider's office will respond to a message within two business days. Please do not send urgent messages through the portal!

Can I view a family member's health record in the FMH Portal?

Yes. If you are the guardian of a minor or dependent adult, you can receive access by requesting a Proxy Account. First you must create an account for yourself and then request access to the portal for the minor or dependent adult. The support desk at Atlantic General Hospital can help walk you through this process. Please contact the support desk at patientportal@atlanticgeneral.org or 410-629-6424.

I'm worried about privacy. Is the FMH Patient Portal secure?

Yes, the FMH Portal and PERKS electronic medical record at Atlantic General Hospital and Health System is protected through the latest security measures and meets HIPAA standards to protect the privacy and confidentiality of health information stored within the system and transmitted through patient-provider messaging.