Berlin, Md. — Atlantic General Hospital was recently recognized as a Health Quality
Innovator of the Year for Maryland. The award was presented by Health
Quality Innovators (HQI), an independent, non-profit consulting organization.
The Health Quality Innovator Awards are HQI’s program for gathering
and sharing the best evidence-based, practical methods for enhancing quality
of care across physician practices, hospitals and long-term care facilities.
Atlantic General was selected as a winner in the rural health category
for its dedication to the health of the Eastern Shore community. Atlantic
General Hospital is a 62-bed acute care facility serving the Eastern Shore
of Maryland as well as Sussex County, Delaware and Accomack County, Virginia.
In 2014, the hospital’s readmission rate was 11.09%. Readmission
is defined as an additional admission to an acute care hospital within
30 days of discharge from that hospital or another acute care hospital.
To reduce hospital readmissions, Atlantic General deployed a community-based
telehealth program using remote patient monitoring (RPM) to help patients
through the delicate time between hospital discharge and the following
weeks when he or she is working to establish good health practices with
his or her regular doctor. The program’s coordinators can also intervene
when someone’s health starts to fail but before there is a need
to be admitted to the hospital.
Upon discharge, patients at high risk of readmission are set up with a
custom kit, which might include a tablet computer, blood pressure cuff,
pulse oximeter, and standard weight scale. A multi-disciplinary collaborative
team of a primary care physician, nurse, pharmacist, dietitian, palliative
care team member, chaplain, and care coordinator work together, focusing
on the patient and family.
Early results of Atlantic General’s initiative indicate its effectiveness
in reducing readmission rates. By December 2016, Atlantic General had
reduced its readmission rate to 8.89%, and as of today, the hospital is
now ranked fourth best in the state of Maryland for low readmissions.
“We’re very proud to be recognized as a Health Quality Innovator
of the Year,” said Michael Franklin, FACHE, CEO of Atlantic General
Hospital. “This is truly a collaborative effort among a dedicated
team of people working to improve the health of this community, showing
how Atlantic General is the leader in caring for our community.”
“The Health Quality Innovator of the Year Awards represent HQI’s
commitment to improving health care in communities across Maryland and
Virginia. We recognize health care organizations that deliver better care,
better population health and lower health care costs,” said Donald
A. Glozer, MHA, FACHE, president and CEO of HQI.
To learn more, please visit
Caption: Atlantic General Hospital receives the Maryland Health Quality
Innovator of the Year Award for their remote patient monitoring service.
From left: Monica Taylor, RN coordinator; Paula Nichols, assistant; Charles
Gizara, RN, director of clinical operations; Carolyn Miller-Cragway, RN
coordinator; Colleen Wareing, vice president of patient care services;
Michael Franklin, president and CEO of Atlantic General Hospital; Gail
Mansell, director of supportive care services; Andrew Cropper, chaplain;
Jennifer Light, RN coordinator/telehealth coordinator; Jocelyn Palmer,
RN coordinator; and Sharon Hegarty, RN coordinator.
About Atlantic General Hospital
Atlantic General Hospital has been providing quality health care to the
residents of Worcester, Wicomico, Somerset (Md.) and Sussex (Del.) counties
since May 1993. Built through the commitment and generosity of a dedicated
community, Atlantic General’s main facility in Berlin, Md., combines
the warmth of personalized attention with the reassurance of medical expertise
and advanced technology. The not-for-profit hospital provides quality
specialty care in oncology, medical and surgical weight loss, orthopedics,
and women’s diagnostics among other services. Atlantic General Health
System, its network of more than 40 primary care providers and specialists,
cares for residents and visitors throughout the region. For more information
about Atlantic General Hospital, visit
Since 1984, HQI has been leading the way to better health care for providers
and other clients by offering expertise in quality improvement, practice
transformation, provider payment programs and electronic health record
optimization. Better clinical performance, patient outcomes and cost savings
are among the results. In addition to its role as the QIN-QIO and the
PTN, HQI is a partner in two national Hospital Improvement Innovation
http://www.hqi.solutions to learn more.