General Hospital has continued to improve efficiencies and shorten wait times in its emergency department. Atlantic General Hospital now makes a 30-minute ER Promise: patients will be placed in an exam bed or will begin to receive treatment within 30 minutes of arrival at the hospital.

Our ONLINE WAIT TIMES Service
We have also implemented online wait times, found right here on our web site, to give visitors an idea of the time they can expect to be in our emergency department before being placed in an exam room or having their treatment initiated. The service mirrors the 30 ER Minute Promise and empowers individuals to avoid longer waits.

“By no means do we want anyone to hold off coming to us if they are in a truly emergent situation,” said Andi West-McCabe, director of emergency services at Atlantic General Hospital. “But, for those with more minor problems – a broken finger, a laceration – our new online service is an invaluable tool for avoiding peak volumes and a longer wait.”

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“Individuals who need emergency care should not have to wait for treatment. For the patient, time spent in a bogged down emergency department can make a frightening situation even more stressful. We want to show the community that our attention to their swift care and comfort is foremost in our minds.”
– Michael Franklin, president and CEO of Atlantic General Hospital

“The ER 30 Minute promise was conceived in an effort to educate individuals in the community about what to expect from a visit to Atlantic General Hospital’s Emergency Department. It’s become a foregone conclusion that, as a patient, you have to battle a long wait in a crowded emergency room to receive the care you need. That’s just not the case here at AGH.”
– Andi West-McCabe, Director of Emergency Services at Atlantic General Hospital