Atlantic General Hospital

Patient Satisfaction

Atlantic General Hospital and Health System has contracted with NRC Picker to survey the satisfaction of our patients and to collect responses to key questions that the Centers for Medicare and Medicaid Services require all U.S. hospitals to report. NRC Picker conducts market research studies for thousands of healthcare organizations worldwide including health systems, hospitals, managed care organizations, medical groups, federal and state agencies, employers and business coalitions.

The results shown here are calculated in percentile, which is a comparison to other hospitals in the U.S. with 100 beds or less. Below are the overall ratings of patient satisfaction for Atlantic General Hospital’s outpatient surgery services and inpatient care compared to other hospitals of our size.

In addition to the percentile comparison to other hospitals of similar size, we track the average percentage of patients who given us a rating of “good,” “very good,” or “excellent” for patient satisfaction in Atlantic General Health System.

Current patient satisfaction for AGHS (most recent figures from 4^th Quarter 2009): 92.85%

4^th Quarter 2009 NRC Picker Patient Satisfaction – Percentile as compared to other hospitals

Indicator	Overall Rating of Care (Percentile)	Would you recommend (Percentile)
Inpatient	75	75
Emergency Department - Adult	64	88
Emergency Department - Pediatrics	43	46
Outpatient Surgery	28	78

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Key Quality Measures

Several organizations offer ratings for hospital performance and quality. Each employs its own set of criteria to measure various categories of care. The tables below represent quality measure data for heart attack, heart failure, pneumonia, and surgical care as reported on Hospital Compare (www.hospitalcompare.hhs.gov). This reputable web site is maintained by the Centers for Medicare & Medicaid Services and other members of the Hospital Quality Alliance to improve transparency in healthcare and offer healthcare consumers the opportunity to compare hospitals’ quality on an apples-to-apples basis for a wide variety of treatments.

Heart attack measures

With comparison to state and national average
(percentages based on level of compliance with standard of care requirements)

	U.S. Average	Maryland Average	Atlantic General
Percent of Heart Attack Patients Given Aspirin at Arrival	94%	97%	100%
Percent of Heart Attack Patients Given Aspirin at Discharge	93%	96%	100%
Percent of Heart Attack Patients Given ACE Inhibitor or ARB for Left Ventricular Systolic Dysfunction (LVSD)	92%	92%	No Patients Presented
Percent of Heart Attack Patients Given Smoking Cessation Advice/Counseling	96%	98%	100%
Percent of Heart Attack Patients Given Beta Blocker at Discharge	94%	95%	100%

Heart failure measures
With comparison to state and national average
(percentages based on level of compliance with standard of care requirements)

	U.S. Average	Maryland Average	Atlantic General
Discharge Instructions	78%	85%	99%
ACE Inhibitor or ARB for Left Ventricular Systolic Dysfunction (LVSD)	90%	96%	98%
Evaluation of Left Ventricular Systolic (LVS)	90%	92%	98%
Smoking Cessation Advice/Counseling	92%	96%	100%

Pneumonia measures
With comparison to state and national average
(percentages based on level of compliance with standard of care requirements)

	U.S. Average	Maryland Average	Atlantic General
Assessed and Given Pneumococcal Vaccination	85%	86%	93%
Smoking Cessation Advice/Counseling	90%	95%	100%
Most Appropriate Initial Antibiotics	88%	91%	94%
Initial ER Blood Culture Performed Prior to First Hospital Dose of Antibiotics	92%	90%	98%
Initial Antibiotics within 6 Hours After Arrival	93%	93%	98%
Assessed and Given Influenza Vaccination	85%	83%	100%

Surgical care measures
With comparison to state and national average
(percentages based on level of compliance with standard of care requirements)

	U.S. Average	Maryland Average	Atlantic General
Received Appropriate Beta Blocker Before and After Surgery	87%	90%	98%
Appropriate Preventative Antibiotics for Surgery	95%	97%	97%
Doctors Ordered Treatments to Prevent Blood Clots for Certain Types of Surgeries	88%	90%	94%
Received Preventative Antibiotics One Hour Before Incisions	91%	93%	86%
Preventative Antibiotics are Stopped within 24 Hours After Surgery	90%	90%	92%
Surgery Patients with Appropriate Hair Removal	97%	99%	99%
Received Treatment to Prevent Blood Clots within 24 Hours Before or After Surgeries	86%	88%	94%

Current Hospital Wait Times

Emergency Room

28 min

Lab Service

Closed

X-Rays

Closed