Emergency Services

We put the urgency in emergency
While emergency room overcrowding and long waits to receive care plague hospitals across the country, Atlantic General Hospital has continued to improve efficiencies and shorten wait times in its emergency department. Atlantic General Hospital now makes a 30-minute ER Promise: patients will be placed in an exam bed or will begin to receive treatment within 30 minutes of arrival at the hospital.

Our ONLINE WAIT TIMES Service
We have also implemented online wait times, found right here on our web site, to give visitors an idea of the time they can expect to be in our emergency department before being placed in an exam room or having their treatment initiated. The service mirrors the 30 ER Minute Promise and empowers individuals to avoid longer waits.

“By no means do we want anyone to hold off coming to us if they are in a truly emergent situation. But, for those with more minor problems – a broken finger, a laceration – our new online service is an invaluable tool for avoiding peak volumes and a longer wait.”
-- Andi West McCabe, director of Emergency Services at Atlantic General Hospital

“Individuals who need emergency care should not have to wait for treatment. For the patient, time spent in a bogged down emergency department can make a frightening situation even more stressful. We want to show the community that our attention to their swift care and comfort is foremost in our minds.”
– Michael Franklin, president and CEO of Atlantic General Hospital

To Whom It May Concern,

I just wanted to write a few lines of thanks for the care given to me on 12/23.
I came to the ER with the expectation that I would wait--did not happen!
From the Triage Nurse to the Doctor, I just cannot thank you enough. Having to come to the hospital is bad enough, but during the holidays it is evern worse!
Very special thanks to Kathleen Conohan, RN and the doctor on duty (Unfortunately I cannot remember his name) I don't think I would have received better care anywhere else! The nuse was very kind, funny and helped me relax in a very professional way. The doctor was kind, understanding and listened! This is rare. Fortunately it was found that I had an infection, I was immediately given an anti biotic, and sent home. I was dealing with what is know known as the 7th Kidney Stone for me in two years!
I worked at AGH years ago as a tech in the OR department and I am utterly amazed at the changes that have been made since I left! Job well done!
If I ever need services again from your hospital, I will not hesitate, ever, to come back. Thankfully, today, I had what I hope is the last kidney stone surgery and I have AGH to thank for making my recovery speedy. Thank you again, and again.

Most Sincerely,

Keith Jagdhuber 
 

Dear Atlantic General,

On Friday, March 25, 2011 I was admitted to your hospital at about 7:30pm for food poisoning. Earlier at work I had started feeling bad, got sick, and just collapsed with very little warning. Due to an antibiotic I was on, the Dr. told me the food poisoning had really attacked my system.

I was brought to you by ambulance from my job. I was over an hour away from home and family and a little frightened. I didn't know what was wrong with me and had never had to stay in a hospital before.

Your staff in the E.R. were not only knowledgeable and efficient, but also CARING. That made a world of difference. They treated me with concern and respect and for that I'm very thankful. They literally held my hand and told me what was going on step by step. I have been to other E.R.'s in my life time, but none like yours. Please don't ever change. You guys were the best!

Also, the nurses on your second floor were excellent. I was in room 219 I believe, and never had a want for anything. They kept a check on me and let me know what was going on from the time I was brought to their floor until I left.

I would also like to give a special thanks to a nurse named "Audrey" who worked on that floor on Saturday from 7:00am to 7:00pm. I don't know her last name but she was one of the kindest people I have ever met. If there is such a thing as angels ( and I believe there is) then she is one right here on earth. Not only was she kind and caring but informative and patient with me during a difficult time. Please let Audrey know how much I appreciate all she did for me.

Thank you Atlantic General and all your staff for your wonderful care. I'm back to work and starting to feel like myself again. You guy's are the best!