How We Compare
HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems)
is a national survey that asks patients about their experiences during
a recent hospital stay. Hospital Compare allows you to compare up to three
hospitals in the state of Maryland and across the U.S. based on ten important
hospital quality topics.
Read more information about the survey of patients’ hospital experiences.
(HCAHPS) star ratings
HCAHPS star ratings enable consumers to more quickly and easily assess
the patient experience of care information that is provided on the Hospital
Compare website. HCAHPS star ratings allow consumers to more easily compare
hospitals using a 5-star scale, with more stars indicating better quality care.
Why is this important?
Hospitals differ in the quality of care and services they provide to patients.
HCAHPS star ratings provide a snapshot of the 11 measures of patient experience
of care on Hospital Compare.
For more information about HCAHPS Star Ratings, please see “Frequently Asked Questions about the HCAHPS Star Ratings”.
Important things to remember
Here are some things to think about as you compare hospitals.
The patient experience star ratings are based on the information on quality of care that is reported on Hospital Compare.
- Hospital Compare displays hospital performance on certain important measures
of quality care.
- Positive results on patient experience of care measures may mean that a
hospital is delivering good care. However, other information may be important
to you, like timely and efficient care and results or outcomes of care
measures, that isn't included in HCAHPS star ratings.
The HCAHPS star ratings compare hospitals to each other. A 1-star rating
doesn't mean that you'll get poor care from a hospital. It means
that hospitals that got 2 or more stars performed better on this particular
measure of patient experience of care.
For this reason, we suggest that you use the star rating along with other
quality information when making decisions about choosing a hospital.