By Phone: (410) 641-1100, or toll free 877-641-1100
TTY/Maryland Relay Service: 1-800-735-2258
By Fax: (410) 641-9670
By e-mail: firstname.lastname@example.org
By Mail: 9733 Healthway Drive
Berlin, MD 21811-1151
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Concerns and Complaints
Atlantic General Hospital and Health System is committed to providing you with the highest quality of care and the best customer service. We encourage you to voice any concerns or comments you have regarding your care. Your caregiver will help you with any issues that can be addressed promptly. You are also welcome to call our Customer Service number at 410-629-1500. If at any time you feel that we have not resolved your complaint to your expectations, you may call the State of Maryland at 1-877-402-8218.
You can also contact the Joint Commission's Office of Quality Monitoring to report concerns or register complaints by calling 1-800-994-6610 or visiting the Joint Commission web site at www.jointcommission.org.